We’ve had a few mysterious cases like this before. Can you help? - Joe Herman, Boston Answerīreeze Airways should have found you in the terminal - or at least texted you before your departure. Breeze offered us $100 of Breeze points but its agent didn’t seem empowered to offer more or address the underlying issues. I believe Breeze should reimburse us for the $175 rental car. I spent several years managing customer experience for a Fortune 20 company and genuinely hope Breeze will look into these human and systematic glitches to prevent future customers from having our frustrations. In a smallish airport like Charleston, I see no reason that Breeze Airways couldn’t have made both an announcement in both terminals. Third, we learned later that the announcement to find us only went in Terminal A and not to Terminal B, a short walk away, where we had innocently sat down to eat during our waiting time.
Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy. We are dedicated to helping customers enjoy their trip. Second, the gentleman who checked our bag failed to inform the gate agent that we were on-site and could have been located fairly easily in the small confines of the Charleston airport.įareportal’s portfolio of brands includes CheapOair and OneTravel.
#Breeze airways customer service tv#
I see several points of failure causing our issue.įirst, the Breeze app and Charleston TV monitors failed miserably by not displaying current information. We picked the least of those unattractive options and chose to fly Breeze to Providence and then rented a car to drive to Hartford. Our only options were to book the next Breeze flight back to Hartford three days later, fly to another city, or get back to Hartford at our own expense. I received an automatic reply saying Breeze Airways was “experiencing high call volumes.”Ībout half an hour later, I received a reply saying the flight had already departed and in fact left on time. We went to Terminal B to get something to eat and I tried to contact the airline. When we arrived at the Charleston airport for our return flight, the airport monitors and the Breeze app on my phone showed the flight delayed.
My wife and I flew our first flight with Breeze Airways from Hartford to Charleston, SC, recently. Not only that, he wants the airline to reimburse him for a car rental as well.īut is that something the airline is prepared to do? Joe Herman believes Breeze Airways owes him a refund after he recently missed his flight.
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